Universal Orlando

Hotel Policies

Browse our Hotel Policies for answers to frequently asked questions about topics from check-in times to pet policies. It features a wealth of information sure to make booking a stay or event at our spectacular on-site hotels a breeze.

Premier Hotels

  • Loews Portofino Bay Hotel
  • Hard Rock Hotel®

Preferred Hotels

  • Loews Royal Pacific Resort
  • Loews Sapphire Falls Resort

Prime Value Hotels

  • Universal's Cabana Bay Beach Resort
  • Universal's Aventura Hotel - Opening August 2018

Value Hotels

  • Universal's Endless Summer Resort – Surfside Inn and Suites (Opening August 2019)
  • Universal's Endless Summer Resort – Dockside Inn and Suites (Opening 2020)
Premier Hotels

Loews Portofino Bay Hotel
5601 Universal Blvd.
Orlando, FL 32819
Reservations: 1-888-273-1311
Phone: 407-503-1000
Fax: 407-503-1010

Hard Rock Hotel®
5800 Universal Blvd.
Orlando, FL 32819
Reservations: 1-888-273-1311
Phone: 407-503-ROCK (2000)
Fax: 407-503-ROLL (2010)

Room Reservations
Meeting Attendees/Individual Call-in for Group Blocks: 866-360-7395

Mandara Spa® at Loews Portofino Bay Hotel
407-503-1244

Lost & Found
Hotels: Call the hotel main line and ask for Lost & Found
Universal Studios Florida's Lost & Found: (407) 224-4244
Islands of Adventure Lost & Found: (407) 224-4245

Restaurant Reservations
LOEWS PORTOFINO BAY HOTEL
Bice Ristorante: 407-503-1415
Mama Della's RistoranteSM: 407-503-DINE (3463)
Trattoria Del Porto®: 407-503-DINE (3463)

HARD ROCK HOTEL®
The Palm: 407-503-7256
The Kitchen: 407-503-DINE (3463)

Business Center:
Each of our hotels offer a Business Center in order to provide services and conveniences to assist guests attending a business meeting or on vacation who just need to stay "in touch

Hours of Operation
Loews Portofino Bay Hotel: 7am-6pm M-F, 9am-3pm Sat, Closed Sunday Hard Rock Hotel®: 7am-3pm M-F, Weekends on request

Services Overview:

  • Copying, including high volume collating
  • Outgoing facsimiles
  • Packaging and mail service, including FedEx & UPS
  • Secretarial services
  • Cell phone and beeper rental
  • Access to a personal computer
  • Laptop rentals
  • Assistance with overheads/presentation material
  • Office supply selection available for sale
  • Computer and Internet Services
  • For Notary Public services, please contact the Concierge Desk

Fees apply, hours subject to change.

Directions to Universal Orlando Resort™:

Click here for directions to Universal Orlando Resort and all hotels.

Hotel Services:

ATM Machines

  • Loews Portofino Bay Hotel: located adjacent to the main lobby
  • Hard Rock Hotel®: located adjacent to the main lobby near the ballroom

Cribs & Rollaways
Cribs are complimentary. Rollaways are available through Star Service Hotline. The fee for rollaway is $25 per day, plus 12.5% sales tax. Available on a first come, first served basis. Only one rollaway is allowed per room.

Microwaves & Refrigerators
The fee for a Microwaves and Refrigerators are $15 each per day, plus 12.5% sales tax. Available on a first come, first served basis. Only one Microwave and Refrigerator is allowed per room and are available through Star Service Hotline.

Currency Exchange & Check Cashing
Services available at the front desk of each hotel.

Laundry, Dry Cleaning and Special Services
Our hotels provide a timely and efficient service based on the guest’s needs. Services include laundry, dry cleaning, quick pressing, and shoe shine service. If necessary, Express or Same Day Service can be requested. Hours of Operation: Available 9:00 AM to 6:00 PM; 7 days a week

Star Service
Call Star Service to request anything to make your stay more comfortable. Whether it's a special amenity or a tooth brush, just pick up the phone in your guest room to make a request.

Wireless Internet
Enjoy complimentary* wireless internet access in each guest room and most common areas of the hotel or upgrade to Premium Plus* wireless internet access for optimal entertainment and business needs.

*Premium wireless access is complimentary for up to 4 devices per room for a 24-hour period 1pm to 1pm.

*Premium Plus wireless access is $14.95 for up to 8 devices.

Age Requirements
Guests must be 21 years of age to book a hotel room and provide proper identification upon check-in.

Check-In/Check-Out
Check-in at 4:00 PM
Check-out at 11:00 AM

Your Universal Express℠ Unlimited ride access (restrictions apply) is valid from the time issued by the front desk until the Universal Orlando theme parks close, the day of your departure. Pre-registering is allowed at the on-site hotels at Universal Orlando Resort the morning of your arrival date; you will be issued your Universal Express Unlimited pass to use in the theme parks all day for Universal Express access, if needed.

There are 3 check-out options: By Television, Express Check-out or Traditional Check-out available at the Front Desk

Modification Policy
Modifications to existing reservations are subject to availability at time of change.

Deposit Requirements

  • Equal to one night's room rate plus tax.
  • The credit card will be charged within 5 business days of the booking date.
  • Arrivals within 5 days of booking will have their credit card charged upon hotel check-in; full cancellation policies apply.

Acceptable Forms of Payment
The following major credit cards may be accepted for deposits:

For reservation deposits, cash and traveler's checks are not accepted.

  • Discover/NOVUS
  • American Express
  • Visa
  • MasterCard
  • Diners Club
  • Japanese Credit Bureau (JCB)
  • Carte Blanche

Once a guest arrives at Universal Orlando, all of the above forms of payment, plus cash and traveler's checks, will be accepted for additional hotel charges.

Hotel Taxes
Universal Orlando on-site hotels will include applicable taxes to be collected each night of a guest’s stay. These taxes are included as a percentage of the room charge.

Florida State Sales Tax 6.5%
Orange County Occupancy Tax 6%
12.5% Total Tax

Cancellation Policy
Days Prior to Stay                   Penalties
6 days or more                       Full refund
0- 5 days prior                        Charged one night's room rate plus tax 


PLEASE NOTE: Deposits are forfeited if guest checks out of the hotel prior to the check-out date.

Loews Loves Pets

  • Pets are permitted with a $100 fee per stay.
  • No more than two pets may occupy any one guestroom
  • Guests with pets must be booked into a pet friendly room category (upon arrival if guest is reserved in a non-pet room they will be re-assigned to one)
  • Arrangements must be made with housekeeping for daily room cleaning
  • Dogs may be walked in designated areas only
  • If the dog's behavior results in complaints by other guests, the owner may be asked to board the dog in an outside shelter
  • Pets are not allowed in the pool/lounge or restaurant areas
  • Pet friendly rooms include:
    • Loews Portofino Bay Hotel: Garden View & Bay View rooms only
    • Hard Rock Hotel®: Garden View rooms only
  • Club rooms do not participate in the program
  • Your pet(s) should have all recommended vaccinations currently up-to-date, and you agree to obtain and provide current records from a licensed veterinarian regarding your pet(s) should Loews Hotels request this information from you at any time.

Guests with Disabilities

Guest Room Accessible Features


  • Entry doors are 36” wide
  • Doors with peepholes at 3’6” from the floor
  • Closets with rods at 48” high
  • Toilets with hand bar
  • Bathroom choices
  • Roll-in shower stall with adjustable shower head or combination show/tub with adjustable shower head, tub seat, and hand bar
  • Closed-caption television
  • Smoke detector with light

Sight & Hearing Impaired Features:

  • All entrances to individual guest rooms will include the room number in Braille, the international language of the blind
  • Hearing Impaired Kits (that include a TDD relay service) are available from Star Service and may be used in any guest room

Loews Hotels Programs

Loews Sapphire Falls Resort offer special programs to make your stay with us much more comfortable and more memorable.

Loews Loves Kids

We offer a variety of unique programs and services, including lending libraries of games, special menus, welcome gifts for children under ten, supervised recreational programs, and much more.

Loews Loves Pets

Special treatment for both pets and their owners begins at check-in. You'll receive a pet bowl and tag, special welcome treat, pet tag, local dog-walking routes, and area pet services, like veterinarians, pet shops, groomers, and much more. Click here to view policy in more detail.

On-call amenities

Each Loews Hotel provides a Home Sweet Loews menu of "little extras" to make every guest's stay more comfortable. Whether guests forget something, or they prefer certain items in their rooms, Loews makes sure it’s there. Our on-call amenities include everything from special pillows to night lights. It's all about making the guests feel at home, at Loews.

YouFirst

YouFirst is Loews Hotels' way of acknowledging and thanking our most loyal guests in ways that are personal and meaningful to them. Some of the benefits of YouFirst include:
  • Complimentary in-room internet for Blue,Gold, and Platinum levels
  • Room upgrade, based on availability for Blue, Gold, and Platinum levels
  • Complimentary use of fitness center for Blue, Gold, and Platinum levels
  • Late check-out for Blue, Gold, and Platinum levels
  • Special partner offers

Call Membership Services for more information: 1-877-563-9714

Hard Rock Hotel at Universal Orlando does not participate in the YouFirst program. Ask about the Hard Rock Rewards program upon check-in.

* Details subject to change. Upgrade only applies at time of reservation for Gold and Platinum members based on availability. Blue members will receive upgrade at arrival based on availability.

** The Frequent Flyer Program is a part of our Partner rewards program. The program is only applicable for American Express Points. Negotiated or Discounted rates do not apply toward mileage accumulation.

Meeting Planners/Groups

Universal Orlando Resort™ Meetings & Events has a wide variety of options available for Meeting Planners. For more information, please visit our dedicated website atwww.uomeetingsandevents.com for more information or call 1-888-331-9108.

If you are part of a group that is booked at one of the Loews Hotels at Universal Orlando Resort and need to make a reservation, please call 1-866-360-7395.

Parking

Your choice of self or valet parking is available.

Overnight Guests*:
  • Self-Parking: $24 plus tax per night, per vehicle
  • Valet Parking: $33 plus tax per night, per vehicle

Day Guests*:
  • Self-Parking: $26 plus tax per day, per vehicle
  • Valet Parking: $38 plus tax per day, per vehicle

*Rates subject to change without notice

Transportation Services

On-Site Transportation

Complimentary resort wide transportation includes shuttle buses and water taxis. Each hotel is also within walking distance to Universal Studios Florida™, Islands of Adventure™ and Universal CityWalk™.

Airport Transportation

An airport shuttle service is available for hotel guests arriving into Orlando International Airport through Mears Transportation. Visit the concierge desk for details.
  • Departure Point from Airport: Grand transportation area on lower level of airport.
  • Departure Point from Hotels: Porte Cochere of each hotel. Fees Apply


Hotel Dining Shuttle:
Complimentary shuttle services are provided for hotel guests traveling to each of the on-site hotel restaurants during limited hours. Click here for more.

Rental Car Services

Car Rental desks are located next to Attraction Ticket Center located in the lobby and are open 7 days a week.

To make a reservation, please call:

Hard Rock Hotel®: 407-503-2156
Loews Portofino Bay Hotel: 407-503-1156

*Based on availability

Smoking Policy

The On-site Hotels at Universal Orlando Resort™ are smoke-free.

Our non-smoking policy will apply to all areas of the hotel with the exception of designated outdoor areas.

Cleaning fee for smoking in guest rooms is $200

Green Programs & Florida Green Lodging Certification

The on-site Loews Hotels and Hard Rock Hotel are certified members of the Florida Green Lodging program. All three properties utilize cost-saving 'green' practices that reduce waste, conserve natural resources and prevent pollution, including:
  • Reduce energy and resource consumption
  • Use of biodegradable or recycled products
  • Linen and towel re-use
  • Recycling bins in common areas, guest room newspaper recycling
  • Food donation or composting
  • Education and communication of team members and guests

Severe Weather “No Questions Asked” Cancellation Policy”

At Universal Orlando Resort™, we know how important your vacation is to you and your family. We appreciate how much you've been looking forward to experiencing the adventure of The Wizarding World of Harry Potter™, riding the Hollywood Rip Ride RockitSM, experiencing The Amazing Adventures of Spider-Man®, kicking back by the pool, and enjoying all the action and excitement Universal Orlando Resort™ has to offer.

And while we can guarantee an incredible vacation experience here at Universal Orlando, we unfortunately can't make any guarantees about the weather. However, we can make your travel planning stress-free with our "No Questions Asked" cancellation policy. In the event you are not able to travel to Orlando due to an active named storm impacting your travel, we'll help you re-schedule your vacation or give you a complete refund - no questions asked. Your safety and peace of mind come first when you're visiting us, and we hope to see you here soon!
Preferred Hotels

Loews Royal Pacific Resort
6300 Hollywood Way
Orlando, FL 32819
Reservations: 1-888-273-1311
Phone: 407-503-3000
Fax: 407-503-3010

Loews Sapphire Falls Resort
6601 Adventure Way
Orlando, FL 32819
Reservations: 1-888-273-1311
Phone: 407-503-5000

Room Reservations
Meeting Attendees/Individual Call-in for Group Blocks: 866-360-7395

Lost & Found
Hotels: Call the hotel main line and ask for Lost & Found
Universal Studios Florida's Lost & Found: (407) 224-4244
Islands of Adventure Lost & Found: (407) 224-4245

Restaurant Reservations
LOEWS ROYAL PACIFIC RESORT
Emeril's Tchoup Chop: 407-503-CHOP (2467)
Wantilan Luau: 407-503-DINE (3463)
Islands Dining Room: 407-503-DINE (3463)

Business Center:
Each of our Preferred hotels offer a Business Center in order to provide services and conveniences to assist guests attending a business meeting or on vacation who just need to stay "in touch".

Hours of Operation
Loews Royal Pacific Resort: 7am-7pm M-F, 9am-3pm Sat, Closed Sunday

Loews Sapphire Falls Resort: TBD

Computer with internet access and copier will be available 24 hours a day with room key and credit card.

Services Overview:

  • Copying, including high volume collating
  • Outgoing facsimiles
  • Packaging and mail service, including FedEx & UPS
  • Secretarial services
  • Cell phone and beeper rental
  • Access to a personal computer
  • Laptop rentals
  • Assistance with overheads/presentation material
  • Office supply selection available for sale
  • Computer and Internet Services
  • For Notary Public services, please contact the Concierge Desk

Fees apply, hours subject to change, services may vary by location.

Directions to Universal Orlando® Resort:

Click here for directions to Universal Orlando Resort and all hotels.

Hotel Services:

ATM Machines

  • Loews Royal Pacific Resort: located adjacent to the concierge services desk

Cribs & Rollaways
Cribs are complimentary. Rollaways are available through Star Service Hotline. The fee for rollaway is $25 per day, plus 12.5% sales tax. Available on a first come, first served basis. Only one rollaway is allowed per room.

Microwaves
The fee for Microwaves are $15 each per day, plus 12.5% sales tax. Available on a first come, first served basis. Only one Microwave is allowed per room and are available through Star Service Hotline.

Currency Exchange & Check Cashing
Services available at the front desk of each hotel.

Star Service
Call Star Service to request anything to make your stay more comfortable. Whether it's a special amenity or a tooth brush, just pick up the phone in your guest room to make a request.

Wireless Internet
Enjoy complimentary* wireless internet access in each guest room and most common areas of the hotel or upgrade to Premium Plus^ wireless internet access for optimal entertainment and business needs.

*Premium wireless access is complimentary for up to 4 devices per room for a 24-hour period 1pm to 1pm.

^Premium Plus wireless access is $14.95 for up to 8 devices per room and for a 24-hour period of 1pm to 1pm.


Hotel Policies:

Age Requirements
Guests must be 21 years of age to book a hotel room and provide proper identification upon check-in.

Check-In/Check-Out
Check-in at 4:00 PM
Check-out at 11:00 AM

Your Universal ExpressSM Unlimited ride access (restrictions apply) is valid from the time issued by the front desk until the Universal Orlando theme parks close, the day of your departure. Pre-registering is allowed at the on-site hotels at Universal Orlando Resort the morning of your arrival date; you will be issued your Universal Express Unlimited pass to use in the theme parks all day for Universal Express access, if needed.

*Paid theme park admission required. Benefit not valid for guests staying at Universal’s Cabana Bay Beach Resort or Loews Sapphire Falls Resort; available for purchase only.

There are 3 check-out options: By Television, Express Check-out or Traditional Check-out available at the Front Desk

HOTEL ONLY BOOKINGS

Deposit Requirements

  • Equal to one night's room rate plus tax.
  • The credit card will be charged within 5 business days of the booking date.
  • Arrivals within 5 days of booking will have their credit card charged upon hotel check-in; full cancellation policies apply.

Acceptable Forms of Payment
The following major credit cards may be accepted for deposits:

For reservation deposits, cash and traveler's checks are not accepted.

  • Discover/NOVUS
  • American Express
  • Visa
  • MasterCard
  • Diners Club
  • Japanese Credit Bureau (JCB)
  • Carte Blanche

Once a guest arrives at Universal Orlando, all of the above forms of payment, plus cash and traveler's checks, will be accepted for additional hotel charges.

Hotel Taxes
Universal Orlando on-site hotels will include applicable taxes to be collected each night of a guest’s stay. These taxes are included as a percentage of the room charge.

Florida State Sales Tax 6.5%
Orange County Occupancy Tax 6%
12.5% Total Tax

Cancellation Policy
Days Prior to Stay                   Penalties
6 days or more                       Full refund
0- 5 days prior                        Charged one night's room rate plus tax 


PLEASE NOTE: Deposits are forfeited if guest checks out of the hotel prior to the check-out date.

Loews Loves Pets

  • Pets are permitted with a $100 fee per stay.
  • No more than two pets may occupy any one guestroom
  • Guests with pets must be booked into a pet friendly room category (upon arrival if guest is reserved in a non-pet room they will be re-assigned to one)
  • Arrangements must be made with housekeeping for daily room cleaning
  • Dogs may be walked in designated areas only
  • If the dog's behavior results in complaints by other guests, the owner may be asked to board the dog in an outside shelter
  • Pets are not allowed in the pool/lounge or restaurant areas
  • Pet friendly rooms include:
    • Loews Royal Pacific Resort: Standard Rooms Only
    • Loews Sapphire Falls Resort: Standard Double Queen Rooms Only
  • Club rooms do not participate in the program
  • Your pet(s) should have all recommended vaccinations currently up-to-date, and you agree to obtain and provide current records from a licensed veterinarian regarding your pet(s) should Loews Hotels request this information from you at any time.

Guests with Disabilities

Guest Room Accessible Features


  • Entry doors are 36" wide
  • Doors with peepholes at 3'6" from the floor
  • Closets with rods at 48" high
  • Toilets with hand bar
  • Bathroom choices
  • Roll-in shower stall with adjustable shower head or combination shower/tub with adjustable shower head, tub seat, and hand bar
  • Closed-caption television
  • Smoke detector with light
  • Your pet(s) should have all recommended vaccinations currently up-to-date, and you agree to obtain and provide current records from a licensed veterinarian regarding your pet(s) should Loews Hotels request this information from you at any time.

Sight & Hearing Impaired Features:

  • All entrances to individual guest rooms will include the room number in Braille, the international language of the blind
  • Hearing Impaired Kits (that include a TDD relay service) are available from Star Service and may be used in any guest room

Loews Hotels Programs

Our hotels offer special programs to make your stay with us much more comfortable and more memorable.

Loews Loves Kids

We offer a variety of unique programs and services, including lending libraries of games, special menus, welcome gifts for children under ten, supervised recreational programs (for an additional fee and available at Loews Portofino Bay Hotel, Hard Rock Hotel®, and Loews Royal Pacific Resort) and much more.

Loews Loves Pets

Special treatment for both pets and their owners begins at check-in. You'll receive a pet bowl and tag, special welcome treat, pet tag, local dog-walking routes, and area pet services, like veterinarians, pet shops, groomers, and much more. Click here to view policy in more detail.

On-call amenities

Each Loews Hotel provides a Home Sweet Loews menu of "little extras" to make every guest's stay more comfortable. Whether guests forget something, or they prefer certain items in their rooms, Loews makes sure it’s there. Our on-call amenities include everything from special pillows to night lights. It's all about making the guests feel at home, at Loews.

YouFirst

YouFirst is Loews Hotels' way of acknowledging and thanking our most loyal guests in ways that are personal and meaningful to them. Some of the benefits of YouFirst include:

Complimentary in-room internet for Blue,Gold, and Platinum levels Room upgrade, based on availability for Blue, Gold, and Platinum levels Complimentary use of fitness center for Blue, Gold, and Platinum levels Late check-out for Blue, Gold, and Platinum levels Special partner offers

Call Membership Services for more information: 1-877-563-9714

* Details subject to change. Upgrade only applies at time of reservation for Gold and Platinum members based on availability. Blue members will receive upgrade at arrival based on availability.

** The Frequent Flyer Program is a part of our Partner rewards program. The program is only applicable for American Express Points. Negotiated or Discounted rates do not apply toward mileage accumulation.

Meeting Planners/Groups

Universal Orlando Resort® Meetings & Events has a wide variety of options available for Meeting Planners. For more information, please visit our dedicated website atwww.uomeetingsandevents.com for more information or call 1-888-331-9108.

If you are part of a group that is booked at one of the Loews Hotels at Universal Orlando Resort and need to make a reservation, please call 1-866-360-7395.

Parking

Your choice of self or valet parking is available.

Overnight Guests*:
  • Self-Parking: $24 plus tax per night, per vehicle
  • Valet Parking: $33 plus tax per night, per vehicle

Day Guests*:
  • Self-Parking: $22 plus tax per day, per vehicle
  • Valet Parking: $32 plus tax per day, per vehicle

*Rates subject to change without notice

Transportation Services

On-Site Transportation

Complimentary resort wide transportation includes shuttle buses and water taxis. Each hotel is also within walking distance to Universal StudiosFlorida™, Universal’s Islands of Adventure™ and Universal CityWalk™.
Airport Transportation

An airport shuttle service is available for hotel guests arriving into Orlando International Airport through Mears Transportation. Visit the concierge desk for details.
  • Departure Point from Airport: Grand transportation area on lower level of airport.
  • Departure Point from Hotels: Porte Cochere of each hotel. Fees Apply

Rental Car Services

Car Rental desks are located next to Attraction Ticket Center located in the lobby and are open 7 days a week.

*Based on availability

Smoking Policy

The On-site Hotels at Universal Orlando® Resort are smoke-free.

Our non-smoking policy will apply to all areas of the hotel with the exception of designated outdoor areas.

Cleaning fee for smoking in guest rooms is $200

Green Programs & Florida Green Lodging Certification

The on-site Loews Hotels and Hard Rock Hotel are certified members of the Florida Green Lodging program. All three properties utilize cost-saving 'green' practices that reduce waste, conserve natural resources and prevent pollution, including:
  • Reduce energy and resource consumption
  • Use of biodegradable or recycled products
  • Linen and towel re-use
  • Recycling bins in common areas, guest room newspaper recycling
  • Food donation or composting
  • Education and communication of team members and guests

Severe Weather “No Questions Asked” Cancellation Policy”

At Universal Orlando Resort, we know how important your vacation is to you and your family. We appreciate how much you've been looking forward to experiencing the adventure of The Wizarding World of Harry Potter™, riding the Hollywood Rip Ride RockitSM, experiencing The Amazing Adventures of Spider-Man®, kicking back by the pool, and enjoying all the action and excitement Universal Orlando Resort has to offer.

And while we can guarantee an incredible vacation experience here at Universal Orlando, we unfortunately can't make any guarantees about the weather. However, we can make your travel planning stress-free with our "No Questions Asked" cancellation policy. In the event you are not able to travel to Orlando due to an active named storm impacting your travel, we'll help you re-schedule your vacation or give you a complete refund - no questions asked. Your safety and peace of mind come first when you're visiting us, and we hope to see you here soon!
Prime Value Hotels

Universal's Cabana Bay Beach Resort
6550 Adventure Way
Orlando, FL 32819
Reservations: 1-888-273-1311
Phone: 407-503-4000

Universal’s Aventura Hotel (Opening August 2018)
6725 Adventure Way
Orlando, FL 32819
Reservations: 1-888-273-1311
Phone: 407-503-6000

Lost & Found
Hotels: Call the hotel main line and ask for Lost & Found
Universal Studios Florida's Lost & Found: (407) 224-4244
Islands of Adventure Lost & Found: (407) 224-4245

Directions to Universal Orlando Resort™: Click here for directions to Universal Orlando Resort and all hotels.

Hotel Services:

Guests with Disabilities

All Universal Orlando on-site hotels are compliant to ADA (Americans with Disabilities Act) guidelines in specially equipped guest rooms. Restaurants are wheelchair accessible.

Guest Room Accessible Features:

  • Entry doors are 36” wide
  • Doors with peepholes at 3’6” from the floor
  • Closets with rods at 48” high
  • Toilets with hand bar
  • Bathroom choices
  • Roll-in shower stall with adjustable shower head or combination show/tub with adjustable shower head, tub seat, and hand bar
  • Closed-caption television
  • Smoke detector with light
Sight & Hearing Impaired Features:
  • All entrances to individual guest rooms will include the room number in Braille, the international language of the blind
  • Hearing Impaired Kits (that include a TDD relay service) are available from Star Service and may be used in any room


Cribs
Cribs are complimentary.

Currency Exchange & Check Cashing
Services available at the front desk of each hotel.

Laundry, Dry Cleaning and Special Services
Our hotels provide a timely and efficient service based on the guest’s needs. Services include laundry, dry cleaning, quick pressing, and shoe shine service. If necessary, Express or Same Day Service can be requested. Hours of Operation: Available 9:00 AM to 6:00 PM; 7 days a week

Hotel Policies:

Age Requirements
Guests must be 21 years of age to book a hotel room and provide proper identification upon check-in.

Check-In/Check-Out
Check-in at 4:00 PM
Check-out at 11:00 AM
There are 3 check-out options: By Television, Express Check-out or Traditional Check-out available at the Front Desk

Deposits & Cancellation Policy

HOTEL ONLY BOOKINGS

Deposit Requirements
  • Equal to one night's room rate plus tax.
  • The credit card will be charged within 5 business days of the booking date.
  • Arrivals within 5 days of booking will have their credit card charged upon hotel check-in; full cancellation policies apply.

Acceptable Forms of Payment The following major credit cards, as well as money orders, personal, certified, and travel agency checks, are accepted for deposits. (For reservations made within 30 days of arrival, personal checks are not accepted.)

For reservation deposits, cash and traveler’s checks are not accepted.
  • Discover/NOVUS
  • American Express
  • Visa
  • MasterCard
  • Diners Club
  • Japanese Credit Bureau (JCB)
  • Carte Blanche

Once a guest arrives at Universal Orlando, all of the above forms of payment, plus cash and traveler’s checks, will be accepted for additional hotel charges.

Checks can be mailed to:
6800 Lakewood Plaza Drive
Orlando, Fl 32819

Hotel Taxes
Universal Orlando on-site hotels will include applicable taxes to be collected each night of a guest’s stay. These taxes are included as a percentage of the room charge.

Florida State Sales Tax 6.5%
Orange County Occupancy Tax 6%
12.5% Total Tax

Cancellation Policy

Cancellation Policy
Days Prior to Stay                                Penalties
6 days or more Full refund                    0-5 days prior Charged one night's room                                                                         rate plus tax


PLEASE NOTE: Deposits are forfeited if guest checks out of the hotel prior to the check-out date.

Parking
Overnight Guests*:
Self-Parking: $14 plus tax per night, per vehicle

Day Guests*:
Self-Parking: $45 plus tax per day, per vehicle

*Rates subject to change without notice

Transportation Services

On-Site Transportation
Complimentary resort wide transportation includes shuttle buses. Each hotel is also within walking distance to Universal Studios Florida™, Universal’s Islands of Adventure™, and Universal CityWalk™.

Airport Transportation
An airport shuttle service is available for hotel guests arriving into Orlando International Airport through Mears Transportation. Visit the concierge desk for details.

  • Departure Point from Airport: Ground transportation area on lower level of airport.
  • Departure Point from Hotels: Porte Cochere of each hotel - fees apply

  • Hertz Rental Car Services

    Hertz Car Rental available on-site, call 407-503-1156 to make a reservation.

    Transportation to Walt Disney World® can be arranged through the Concierge Desks - fees apply
Severe Weather “No Questions Asked” Cancellation Policy

At Universal Orlando Resort™, we know how important your vacation is to you and your family. We appreciate how much you’ve been looking forward to experiencing the adventure of The Wizarding World of Harry Potter™, riding the Hollywood Rip Ride Rockit®, experiencing The Amazing Adventures of Spider-Man®, kicking back by the pool, and enjoying all the action and excitement Universal Orlando Resort™ has to offer. 

And while we can guarantee an incredible vacation experience here at Universal Orlando™, we unfortunately can’t make any guarantees about the weather. However, we can make your travel planning stress-free with our “No Questions Asked” cancellation policy. In the event you are not able to travel to Orlando due to an active name storm impacting your travel, we’ll help you re-schedule your vacation or give you a complete refund – no questions asked. Your safety and peace of mind come first when you’re visiting us, and we hope to see you here soon!

Value Hotels

Universal's Endless Summer Resort – Surfside Inn and Suites
7000 Universal Blvd.
Orlando, FL 32819
Reservations: 1-888-273-1311
Phone: 407-503-4000

Lost & Found
Call the number(s) listed below and ask for Lost And Found.
Universal Studios Florida's: (407) 224-4244
Islands of Adventure: (407) 224-4245

Parking And Transportation

On-Site Transportation

Shuttle buses connect all of Universal Orlando's on-site resort hotels to Universal Studios Florida™, Universal’s Islands of Adventure™, Universal’s Volcano Bay™ and Universal CityWalk™

Walt Disney World® Transportation^

Transportation to Walt Disney World® can be arranged through the Universal Orlando Vacation Planning Center (fees apply).

Airport Transportation

Shuttle service is available for hotel guests arriving at Orlando International Airport through Mears Transportation (fees apply). The departure point from the airport is at the ground transportation area on the lower level. From the hotels, it is at the porte cochère of each hotel.

Hotel Dining Shuttle

Get a taste of everything our resort hotels have to offer. A free shuttle provides transportation to and from our on-site hotel restaurants with pick-up available in the hotel lobby approximately every 30 minutes from 6 pm–10 pm**. Board the shuttle early to allow you to arrive at least 15 minutes before your dinner reservation. Call (407) 503-DINE (3463) to make your reservation^^.


HOTEL ONLY BOOKINGS

Deposit Requirements
  • Equal to one night's room rate plus tax.
  • The credit card will be charged within 5 business days of the booking date.
  • Arrivals within 5 days of booking will have their credit card charged upon hotel check-in; full cancellation policies apply.

Acceptable Forms of Payment The following major credit cards, as well as money orders, personal, certified, and travel agency checks, are accepted for deposits. (For reservations made within 30 days of arrival, personal checks are not accepted.)

For reservation deposits, cash and traveler’s checks are not accepted.
  • Discover/NOVUS
  • American Express
  • Visa
  • MasterCard
  • Diners Club
  • Japanese Credit Bureau (JCB)
  • Carte Blanche

Once a guest arrives at Universal Orlando, all of the above forms of payment, plus cash and traveler’s checks, will be accepted for additional hotel charges.

Checks can be mailed to:
6800 Lakewood Plaza Drive
Orlando, Fl 32819

Hotel Taxes
Universal Orlando on-site hotels will include applicable taxes to be collected each night of a guest’s stay. These taxes are included as a percentage of the room charge.

Florida State Sales Tax 6.5%
Orange County Occupancy Tax 6%
12.5% Total Tax

Cancellation Policy

Cancellation Policy
Days Prior to Stay                                Penalties
6 days or more Full refund                    0-5 days prior Charged one night's room                                                                         rate plus tax


PLEASE NOTE: Deposits are forfeited if guest checks out of the hotel prior to the check-out date.

Guests With Disabilities
All on-site resort hotels at Universal Orlando™ are compliant with ADA (Americans with Disabilities Act) guidelines in specially equipped guest rooms, and restaurants are wheelchair accessible.

Sight And Hearing Impaired Features:
Hearing Impaired Kits (that include a TDD relay service) are available from the front desk for use in any guest room.

Hotel Services

Complimentary cribs are available upon request.

Onsite laundry includes a credit and coin-operated washer and dryers.

Enjoy complimentary*** WiFi in each room and most common areas of the hotel, or upgrade to Premium Plus^^^ WiFi for optimal entertainment and business needs.

Hotel Policies

Age Requirements
You must be 21 years of age, and provide proper identification upon check-in, to book a room at any Universal Orlando™ on-site resort hotel. There must be at least one person in the reserved room who is 21 years of age or older.

Modifying Your Reservation
Modifications to existing reservations are subject to availability at time of change. To retrieve your reservation, click here.

Pet Policy
Universal's Endless Summer Resort – Surfside Inn and Suites does not allow pets but if you want to bring your furry friend, Loews Portofino Bay Hotel, Hard Rock Hotel®, Loews Sapphire Falls Resort and Loews Royal Pacific Resort all allow pets for a fee of $100†††.

Smoking Policy
All of our on-site resort hotels are 100% smoke free. Our non-smoking policy applies to all areas of the hotels, with the exception of designated outdoor smoking areas. The cleaning fee for smoking in guest rooms is $250.

Severe Weather Cancellation Policy

While an incredible vacation awaits at Universal Orlando Resort™, unfortunately we can't make guarantees about the weather, but your travel plans can still be stress-free. In the event that a hurricane or tropical storm warning is issued by the National Hurricane Center or a state of emergency is declared for the Orlando area or in your place of residence, within seven days of your arrival, you can contact our team in advance to reschedule or cancel your Universal Parks & Resorts Vacations Package, hotel room only accommodations and Universal Orlando theme park tickets booked directly with Universal Orlando, without any cancellation or change fees imposed. If you have purchased airline tickets as part of your Universal Parks and Resorts Vacations package, you may still be subject to cancellation and change fees assessed by those airlines.

If you have purchased Universal Orlando products and services through third-party suppliers, travel agents or tour operators please contact them directly for information regarding their cancellation or change policies and procedures. The policy does not apply to certain special events, dining experiences or group related bookings.

We want you to feel safe and will work with you directly to best accommodate your needs. If you have additional questions or need to change or cancel your travel plans, please contact a member of our Guest Contact Center team by calling (877) 801-9720